ACL 147. First panel in the second Tryphena Triptych, the ACL 147 contains one thread of original documents from THE AUCKLAND CITY LETTERS: THE FIRST DECADE 2000-2010. Direct handshake with the Auckland City Executive Office. Observe how Auckland City manages its responsibilities in the Hauraki Gulf. Crank the handle. Rolodex ride. Experience an End User authentic close encounter with best practice, better relationships, client management skills, customer-based systems, delivery of service, improved customer service module for handling complaints, KPI, performance management, robust monitoring of conflict of interest situations, and solution-focused culture in reality. This is how it is.